Customer Service

How can I reach someone in Customer Service?

Phone: 203-330-6270
Email: customerservice@hearstmediact.com
darientimes.com/myaccount
Please note: most transactions are now available to you online at your convenience.

Live representatives are available:
Monday-Friday: 6 a.m. - 2 p.m.
Saturday: 7 a.m.-10 a.m.
Sunday: 7 a.m.-11 a.m.

What is included in my subscription?

Print delivery available 7 days a week or Sunday only
Unlimited access to registercitizen.com — subscriber-exclusive articles
e-Edition — an exact replica of the printed newspaper sent to your inbox
Newsletters — local news and views
CT Insider App — create a customized news feed covering your local towns. Activate your digital access at CTInsider.com/appactivation, download the app, sign in and start reading.

How do I access my online account?

Visit darientimes.com/myaccount to manage your subscription online. Put your subscription on a temporary hold, enter complaints, make payments or switch to EZPay online!

How do I access the e-edition?

In order to access the e-Edition, the electronic version of the print edition, you must register your subscription at darientimes.com/myaccount

What should I do if I try to register/activate my subscription and get a message that it cannot be found?

Typically this happens when the information does not match our database. To better assist you, please contact our Subscriber Services team at 203-330-6270. Business hours are from 6 am–2pm, Monday through Friday, 7am–10am on Saturday, and 7am–11am on Sunday. Or you can email customerservice@hearstmediact.com

I’m a current newspaper subscriber, and I’m having problems logging in because I can’t remember my password. What should I do?

When trying to log in to registercitizen.com, or the Subscriber Services site, you should see a "Forgot Password" option. Click that and follow the directions to reset your password. Or call 203-330-6270. Business hours are from 6 am–2pm, Monday through Friday, 7am–10am on Saturday, and 7am–11am on Sunday. Or you can email customerservice@hearstmediact.com

Who do I call if I don't receive my paper?

If you don't receive your paper, you can notify us by visiting darientimes.com/myaccount and making a complaint or call us at 203-330-6270. If we cannot send you a newspaper or if you call later than 10 am, we will credit your account, thereby extending your subscription.

How can I avoid newspapers piling up while I am on vacation

You can notify us by visiting darientimes.com/myaccount and entering a vacation stop and restart date, or call us at 203-330-6270 and we will stop delivery of your newspaper while you are on vacation.

Subscription Rates and Billing

I have a question about my newspaper subscription bill. Who do I call?

Please call 203-330-6270 or email customerservice@hearstmediact.com and a representative will assist you.

How can I conveniently pay for my subscription?

The Darien Times offers several payment options:
Log on to darientimes.com/myaccount to:
Convert to EZPay, our most convenient method of payment, your credit or debit card is charged automatically each subscription period until you cancel. Make a one-time payment. Avoid the hassle of writing out a check. Pay by mail: You will receive a bill in the mail and may mail your payment in the envelope enclosed with your bill.

Please send payments to:
Darien Times
PO Box 80083
Prescott, AZ 86304-8083

How do I tip my carrier?

If you wish to tip your carrier, you can send your tip directly to him or her. Or you can include your tip with your payment by indicating the amount in the appropriate box on your invoice. If you have a complaint about your carrier, call us at 203-330-6270.

Am I charged for Bonus Days and Premium Days?

YES. Subscriptions may include up to twelve premium issues per year. For 2021, premium days include 1/24, 5/16, 9/12 and 11/25. For each premium issue your account balance will be charged up to $7, which will be reflected in the billing period when the premium issue publishes. In order to keep your bill amount consistent, this may result in a subscription term of less than your current term for the period in which the Premium Issue is published. Premium Issue charges may occur during your promotional period, which will shorten that period.

How do I cancel my subscription?

You can cancel at any time by calling 203-330-6270 or by managing your account at darientimes.com/myaccount . Cancellation will become effective at the end of your billing period; refunds and credits will not be provided.

How can I get an older copy of the paper?

For back copies, please visit us at ctpoststore.com/collections/back-issues

Terms and Conditions

EZPay Terms and Conditions

By signing up with EZPay you agree to a continuous subscription that will be automatically renewed until you cancel by contacting Customer Service. You understand you will be enrolled in EZPay, and authorize Hearst Media Services Connecticut to automatically charge the payment method you have provided for the next subscription term at the then-applicable subscription rate. EZPay charges occur at the beginning of the subscription term. Future subscription prices are subject to change, but you will be notified in advance of any changes to future subscription prices. You understand that you can cancel at any time and will not receive a refund for any undelivered issues or services remaining on your subscription balance under $5.00. No credits or refunds for a temporary stop of delivery will be given. You will not receive an invoice. Any recent outstanding balance will be processed with your first EZPay payment.

Subscription Terms and Conditions

If you choose the printed-bill option, a $3.95 charge will be applied to each bill. Charge does not apply to New York state residents. Subscriptions automatically renew until cancelled. Every subscription may include up to twelve Premium Issues per year, each of which will contain supplemental content and enhanced sections. For each Premium Issue, your account balance will be charged an additional fee up to $7.00. In order to keep your bill amount consistent, this may result in a subscription term of less than your current term for the period in which the Premium Issue is published. Premium Issue charges may occur during your promotional period, which will shorten that period. When a price (such as a premium day) or frequency change occurs, the expiration date on your account will be adjusted. Premium days scheduled to date for 2021: 1/24, 5/16, 9/12 and 11/25. You can cancel at any time by calling 203-330-6270 or by managing your account at darientimes.com/myaccount . Cancellation will become effective at the end of your billing period; refunds and credits will not be provided. Any other dispute of charges must be brought to our attention within 60 days in order to receive a refund. Requests for credit due to service-related issues must be made within 10 days of the incident by calling Customer Service or logging into your account on our website. No credits or refunds for a temporary stop of delivery will be given. Balances under $5.00 will not be refunded.

Please visit the Contact Us page for a comprehensive list of e-mail addresses and phone numbers for TheDarien Times.