Wire problems keep Metro-North passengers on disabled trains for nearly two hours during Friday rush hour
Though the predicted "car-maggedon" due to I-95 exit 9 bridge replacement didn't turn out as bad as some expected this weekend, commuters in the Stamford area had a bit of a "track-nado" themselves during Friday's rush hour.
Many angry commuters lashed out at Metro-North Friday while stuck on trains, complaining of no air conditioning and little information.
"People are getting medical treatment for heat and dehydration on board... how do you let this happen?" tweeted one commuter.
By “delayed” do you mean stopped on the tracks with no AC, power, or rescue train for an hour and a half? If that’s what you meant, yeah we’re delayed.
— kevin (@realkevinmcd) May 31, 2019
Another commuter tweeted that he missed the birth of his child due to the delays. Further delays were caused when frustrated passengers were pushing windows open to leave via crossing the tracks.
i was on this train, we couldnt move because there was wire down behind us. AND the major delay was when we were ready to move people were jumping out the windows and popping open the windows the conductor at to tell the dispatcher they cant move because of it.
— MTA Supporter (@mta1201) June 3, 2019
At some point during the wait, passengers tweeted that some of them were offered free bottles of water during the delays due to the warm temperatures. Residual delays also spilled over to the Danbury branch.
According to an email from the MTA Saturday, at about 5 p.m. Friday, two trains became disabled in the vicinity of Darien because of problems with the overhead wires. The trains involved were the 4:02 p.m. departure from Grand Central, due into New Haven at 6:03 p.m. and the 4:08 p.m. departure from Grand Central, due into South Norwalk at 5:15 p.m.
Metro-North crews used a diesel locomotive to tow the 4:08 p.m. South Norwalk-bound train back to Stamford, where they connected at approximately 7 p.m. with a train continuing on to all stops of the original train: Rowayton, Darien, Noroton Heights and South Norwalk.
Metro-North crews brought a train alongside the 4:02 p.m. New Haven-bound train and transferred its customers at about 7:20 to a new train that continued on, making all of the original train's stops from South Norwalk to New Haven. Metro-North said it provided "frequent updates to the customers while this was underway as well as bottled water."
"We thank our customers for their patience. The railroad also thanks our crew members for their hard work in quickly mobilizing all resources that allowed us to keep the customers of these trains moving as quickly as possible, while minimizing rush-hour delays on all other trains, which were bypassing on the remaining two adjacent tracks," said Aaron Donovan, MTA spokesman.