CL&P and Yankee Gas offer programs to help keep customers warm this winter

Energy Efficiency, Budget Billing and Winter Protection among services available

Winter is only two weeks away.  The Old Farmer’s Almanac predicts Connecticut will see snowy weather into early March along with temperatures that will be colder than normal. Connecticut Light & Power and Yankee Gas have several programs to help customers fight Old Man Winter.

“New England winters can be brutally cold and we want to help keep our customers warm,” said Penni Conner, Chief Customer Officer for Northeast Utilities, parent company of CL&P and Yankee Gas.  “We have a variety of programs available to assist them, from making a home more energy efficient to billing and payment options.”

Programs available to CL&P and Yankee Gas customers include:

Home Energy Solutions – Provides homeowners and renters with an energy assessment by an authorized contractor.  The contractor tests for drafts and air leaks, and can also make on-the-spot improvements such as caulking and sealing air leaks, installing compact fluorescent light bulbs and installing hot water-saving low-flow showerheads.  Customers also get  information on money-saving rebates on appliances and heating and cooling systems.  To learn more about Home Energy Solutions, visit or call 877-WISE-USE.

Budget Billing – A way to manage monthly expenses by equalizing monthly utility bills based on a customers’ annual energy usage. Budget Billing helps avoid seasonal peaks associated with heating and cooling months. Accounts are reviewed monthly and budgeted amounts are adjusted if necessary. To sign up for CL&P’s Budget Billing program, call 800-286-2000or visit  To sign up for the Yankee Gas Budget Billing Program call 800-989-0900 or go

Winter Protection Program – Protects income-eligible customers from having their electricity or natural gas shutoff for nonpayment from November 1 to May 1.  Winter protection is available to qualifying customers who must sign-up annually for this program.  Customers still receive their bills and are encouraged to pay what they can each month to avoid a large balance becoming due when the protection period ends.  CL&P customers interested in signing up for Winter Protection should call 800-286-2828.  Yankee Gas customers should call 800-438-2278.

Matching Payment Program – Allows income-qualified customers with past-due balances to work out monthly payment arrangements so their service is provided year-round.  Customers must heat with electricity to qualify for the CL&P Matching Payment Program or heat with natural gas to qualify for the Yankee Gas Matching Payment Program.  They must also apply for and be granted energy assistance funds, and must make and keep a monthly payment arrangement.  Customers who keep the monthly payment arrangement will see an additional reduction in their past-due amount for every dollar paid.  CL&P customers interested in signing up for the Matching Payment programs should call 800-286-2828.  Yankee Gas customers should call 800-438-2278.

NUSTART Program – Helps income-eligible CL&P customers maintain year-round electric service.  Customers can reduce and eliminate past-due balances if they pay their budget amount on time each month.  For information about the NUSTART program, call 800-286-2828.


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