Update 8:30 a.m. — On Wednesday, Cablevision notified customers that it would be refunding them for Tuesday’s service charges.
Citing “multiple hardware failures” as the cause for Tuesday’s widespread outages, the company said it has expanded “hardware redundancy” to avoid the problem in the future.
“We want to apologize for lost internet service yesterday. We know you may have been quite frustrated because of the outage, which is the
last thing we’d want, so again, we’re very sorry,” the email to customers said.
“In the meantime we wanted to inform you that we’ll be issuing a credit
for a day’s service which will be reflected on an upcoming monthly
statement,” the email said.
Tuesday 7 p.m. — Most internet and cable television outages seem to have been resolved by late Tuesday afternoon. The Darien Times’ internet was resolved by about 4 p.m. Cablevision has released another statement on Tuesday’s service interruptions.
Earlier today, some Cablevision customers in Connecticut and Westchester experienced difficulty connecting to the internet as a result of a technical issue. All issues have now been resolved, and we apologize for any inconvenience this caused our customers.
The statement was released by Allison Watters, director of media relations at Cablevision.
2:25 PM — No update yet from Cablevision.
The Darien Library’s internet is up and running and director Louise Berry said residents are welcome to bring their laptops to the library or even access the network in the parking lot, if needed.
12:34 PM — Cablevision customers in Darien and the surrounding area are experiencing interruptions in both internet and cable television service.
After repeated calls to Cablevision Tuesday morning, The Darien Times finally received this update from Allison Watters, director of media relations at Cablevision:
Some Cablevision customers in Connecticut and Westchester are experiencing difficulty connecting to the Internet as a result of a technical issue. We are working to resolve the issue as quickly as possible, and we apologize for any inconvenience to our customers.
Watters told The Darien Times the company is not releasing any further details on what the issue is or any estimates for restoration. Please keep The Darien Times updated on your Cablevision outage states. Check back to darientimes.com (if you have a smartphone or some other way to get on the Internet) for updates on service restoration.